Returns & Exchanges

At House of Baisa, we strive to ensure you love every piece of our artisanal fashion. If you are not completely satisfied, we offer a hassle-free return and exchange policy within 7 days of delivery for all eligible items.

1

Initiate Request

Log into your House of Baisa account and visit the 'My Orders' section to select the items you wish to return or exchange.

2

Quality Inspection

Ensure the garment is unworn, unwashed, and retains all original tags and packaging to qualify for a successful return process.

3

Reverse Pickup

Once approved, our logistics partner will schedule a pickup from your address within 48 hours at no additional cost for domestic orders.

4

Refund Processing

After the item reaches our warehouse and passes quality checks, your refund or exchange will be processed within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing