Frequently Asked Questions
Everything you need to know about shopping with House of Baisa
What is the estimated delivery time for my order?
Standard domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unworn items with original tags attached. Please initiate your request through our Return Portal to receive a shipping label.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is available for select pin codes.
How should I care for my House of Baisa garments?
To maintain the quality of our fabrics, we recommend dry cleaning for embellished pieces and a gentle hand wash in cold water for cotton and linen items. Always air dry in the shade.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once the order has been processed for shipping, we are unable to make any further changes.